[SATLUG] anyone else?

[Paul S. Bains]

Time Warner had pro-rated a refund for me when this has happened in the
past. I guess I've been fortunate because my cable has never gone out
for an extended time, except when we have a storm or something. It has
been the most reliable internet service I have ever had. A buddy of mine
just switched to DSL (SBC) to save a little money and he hates
it...different for everyone I guess. It shouldn't be; the service should
be consistent. 

On Sun, 01 Aug 2004 07:46:05 -0500
Michael Sellers <msellers at sbcglobal.net> wrote:

> Luis wrote:
> 
> > I had the same problem last week.  My rr was out for 2 days.
> > When the tech showed up, he said that they were having problems with
> > the amplifiers.
> > He said that one amplifier went out in our area and it took time to 
> > replace it.
> > Question:  When you called, where you placed on hold for over 30
> > minutes?
> >
> > Luis
> 
> A friend of mine who has rr has been unable to connect for a couple of
> days now.  Was placed on hold Thursday for over an hour before hanging
> up, and then a second time for 45 min.  Come Tuesday, rr will not be a
> problem for him as he's ditching.
> 
> Mike
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