[SATLUG] DSL - San Antonio - Problem Update

[M K Ramadoss]

Till tonight no fix yet. Was told that two depts in their local office has
to work on it in sequence and seems nothing is likely to  happen till
monday. Wondering if the snail pace may have something to do with the
unionized behemoth, which can never be nimble and quickly responsive. Hope
and pray will the problem will get fixed on monday. If not, will have to
look at alternatives!!!

Wanted to call someone high up. All of the top guns are behind unlisted
phone #s. Even the corporate office phone is not listed in their own phone
book. All they have are a toll free numbers  answered by cs reps.

mkr

On 4/6/07, M K Ramadoss <mkr777 at gmail.com> wrote:
>
> Hi
> They reset the card and it did not work. They are supposed to replace the
> card today. Let us see what happens. Will post update.
>
> mkr
>
> On 4/6/07, Luis Garza <luis at luisgarza.com> wrote:
> >
> > Yeah I head that exact same thing before.
> >
> > But the reality is that they either pull and reset the card or replace
> > it
> > with one that was pulled before.  I have had problems off and on with
> > DSL
> > for the past 2 years.  They kept promising that the card will be
> > replace.
> > So I went down the road and found the SBC truck working on the
> > problem.  I
> > stopped and asked them if they were replacing the controller with a new
> > card. They said that they have too many calls so they were just going to
> >
> > reset the card.
> >
> > M K Ramadoss wrote:
> > > The problem of very slow down and up load & surfing on the DSL that my
> > > friend faced was quite unusual and AT&T is expected to fix tomorrow.
> > They
> > > worked all day long. From AT&T side, everything looks normal. At
> > customer
> > > end, the modem and the line were checked, but brower was running at
> > > crawling
> > > speed - 22kbs as against 2.5Mps.. The problem appears to be the
> > controller
> > > at the telco office and they are expected to replace the controller
> > > tomorrow. There appears to be 4 lines connected to the controller and
> > > others
> > > seem ok except my friend's line. Will keep you posted.
> > > --
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> >
> >
> > Luis Garza
> > www.luisgarza.com
> > luis at luisgarza.com
> > lrgarza2000 at yahoo.com
> > --
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