[SATLUG] DSL - San Antonio - Problem Update

[Sean Carolan]

> Wanted to call someone high up. All of the top guns are behind unlisted
> phone #s. Even the corporate office phone is not listed in their own phone
> book. All they have are a toll free numbers  answered by cs reps.

My $0.02 on AT&T:

I just moved to Austin and moved into a new apartment here today.
This morning I wanted to set up my internet connection, so decided to
check out what DSL packages AT&T had to offer.  I called them up and
got a "Call back during normal business hours" message at 7 am.  Not
being satisfied with this, I immediately called Time Warner and got a
customer service rep on the phone.  He set up my account, I picked up
my modem at 9 am and had my connection up and running immediately.

There's something to be said for taking care of the customer.  I have
been with Road Runner for several years and never had any major
problems with them.  Sorry to hear you're having troubles with AT&T.