[SATLUG] DSL - San Antonio - Problem Update

[M K Ramadoss]

On 4/7/07, M K Ramadoss <mkr777 at gmail.com> wrote:
>
> I have been helping a friend of mine who has DSL. Some of my friends who
> have TW cable have not had any problem at all. This is the second time I am
> hearing about the quick installation of cable. In one of the apt complexes
> here in SA, some one posted a msg like yours. The technician was around and
> the line was connected within 2 hours. Couple of time when I had to help
> friends with cable, it was a piece of cake, even for a novice like me. On
> the dsl problem the line was checked with five different computers, three
> different modems, and two visits from the phone company dsl tech. Have been
> told by a friend of mine who subscribed to newly introduced Uverse (?) high
> speed hook up from AT&T, techs visited his home 20 times to resolve
> problems. It looks like the dsl/Uverse technology still is not mature and
> stable, in spite of all the ad campaign we see all the time on Internet, TV
> and print media.
>
> My 0.02.
>
> On 4/6/07, Sean Carolan <scarolan at gmail.com> wrote:
> >
> > > Wanted to call someone high up. All of the top guns are behind
> > unlisted
> > > phone #s. Even the corporate office phone is not listed in their own
> > phone
> > > book. All they have are a toll free numbers  answered by cs reps.
> >
> > My $0.02 on AT&T:
> >
> > I just moved to Austin and moved into a new apartment here today.
> > This morning I wanted to set up my internet connection, so decided to
> > check out what DSL packages AT&T had to offer.  I called them up and
> > got a "Call back during normal business hours" message at 7 am.  Not
> > being satisfied with this, I immediately called Time Warner and got a
> > customer service rep on the phone.  He set up my account, I picked up
> > my modem at 9 am and had my connection up and running immediately.
> >
> > There's something to be said for taking care of the customer.  I have
> > been with Road Runner for several years and never had any major
> > problems with them.  Sorry to hear you're having troubles with AT&T.
> > --
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