[SATLUG] DSL - San Antonio - Problem Update

[M K Ramadoss]

My friends dsl line is still to be worked. No one is working at the telco
main office in weekends so they will start only on monday.

What all this brings up is the issue of 8-5/M-F attitude of telco inspite of
the problems they know they have with dsl, Uverse etc. since they know the
customer can do nothing other than complain. Without Internet, even the
little info we discuss here will not be out. The more important issue is for
small businesses who may be dependent on Internet. There is a push for more
use of broadband and businesses can lose a lot if they are dependent on
broadband and the line is down for days. These businesses need to look for
backup such as a cable or dual dsl lines so that service is not interrupted.
May be this will provide business opportunities to sell more of bandwidth to
small business customers. I have not yet seen any computer or telephone
consultants bring up this issue with business customers, which they should.

I once again feel that if telco cannot find US workers willing to work in
their central offices during weekends, it is time to hire workers from
outside US, as the service reliability to customers should come first and
not the last. In most of the third world countries, working on weekends and
7/24 is taken for granted.

My 0.02.

On 4/7/07, Thomas King <kingttx at tomslinux.homelinux.org> wrote:
>
> > I have been helping a friend of mine who has DSL. Some of my friends who
> > have TW cable have not had any problem at all. This is the second time I
> am
> > hearing about the quick installation of cable. In one of the apt
> complexes
> > here in SA, some one posted a msg like yours. The technician was around
> and
> > the line was connected within 2 hours. Couple of time when I had to help
> > friends with cable, it was a piece of cake, even for a novice like me.
> On
> > the dsl problem the line was checked with five different computers,
> three
> > different modems, and two visits from the phone company dsl tech. Have
> been
> > told by a friend of mine who subscribed to newly introduced Uverse (?)
> high
> > speed hook up from AT&T, techs visited his home 20 times to resolve
> > problems. It looks like the dsl/Uverse technology still is not mature
> and
> > stable, in spite of all the ad campaign we see all the time on Internet,
> TV
> > and print media.
> >
> > My 0.02.
>
> You're right about AT&T U-Verse still not being mature. They put out boxes
> that
> were as heavy as big LCD monitor, all metal, and they pushed it out too
> soon.
> They had to replace all the boxes with Motorola boxes, and replaced older
> versions of their 2-Wire with new ones with newer innards. The old boxes
> constantly locked up. I think many other cities AT&T pushed U-Verse out to
> learned from San Antonio. It's decent when it works.
> --
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