[SATLUG] Anyone know anything about USAA?

[Brad Knowles]

At 7:05 PM -0500 4/24/07, Daniel J. Givens wrote:

>  Wow. I bank with them and these tales are making me rethink that
>  decision. They definitely put on a good front for the customer. I had
>  actually thought about looking at them for a job when I move to the area.

The service provided by USAA has gone downhill by quite a bit, or so 
I'm told by my wife and her family.  Back when my father-in-law 
worked there, it was such a good place for customers that they had to 
be really, really picky about who they let in the front door, and 
that's why they served the US Military community.  However, since 
then, there's been a whole litany of service reductions.

For example, they will no longer do a separate jewelry rider on your 
home/renter's insurance.  You get a set limit for jewelry on your 
insurance, and that's it.  If you have more jewelry than that (and 
it's not hard to exceed the limits), you're just plain screwed -- 
there is no additional amount of money you can pay them to get a 
separate insurance plan to cover the additional jewelry.

For another, don't ever cancel your insurance with them.  If you do, 
they will never let you back in the door.


Suffice it to say that none of my in-laws uses USAA anymore for 
insurance.  Nor do any of their friends.

-- 
Brad Knowles <brad at shub-internet.org>, Consultant & Author
LinkedIn Profile: <http://tinyurl.com/y8kpxu>
Slides from Invited Talks: <http://tinyurl.com/tj6q4>