[SATLUG] OT: Dell memory upgrade.

alesmerises at satx.rr.com alesmerises at satx.rr.com
Tue Dec 2 14:43:45 CST 2008

I haven't had any problems with Dell, but I have had to deal with someone appropriating my credit card info.  The only solution was to cancel the credit card and get a new one issued.

I've also encountered problems with a company located in NY, and researching the NY State web site leads me to believe that the State Atty General's office might take a complaint about such a misleading web site (the one cited below) pretty seriously.  I don't know what the URL is, but they have an on-line complaint form. and their phone numbers are listed as well if you wanted to talk to a person directly.

Al Lesmerises

---- rjw6844 at gmail.com wrote: 
> I used to work at a Dell call center where we sold parts like you mentioned.  The sale has that person's identification associated with the sale, so I'm sure if they investigate the issue, someone will be in very deep problems.  Although you may consider them rogue, I think Dell has a very short leash on the call center technicians.
> Bob Waldo
> Sent from my Verizon Wireless BlackBerry
> -----Original Message-----
> From: Michael <mmorse757 at gmail.com>
> Date: Tue, 02 Dec 2008 09:06:52 
> To: The San Antonio Linux User's Group Mailing List<satlug at satlug.org>
> Subject: [SATLUG] OT:  Dell memory upgrade.
> I decided to upgrade my memory from 512MB to 1G because every time I
> loaded OpenOffice with any other program, my computer bogged down
> noticeably.  So, I called up Dell (I assume I was speaking to someone in
> India . . .) and bought the memory modules using a credit card I have
> had for less than six months.  The memory arrived and I installed it
> with no problems.  Everything works fine.
> It has been less than a week and now I have two unauthorized charges on
> my credit card.  When I investigated the charges, one of them came from
> the following webiste:  http://findsupportonline.com/  If you go to that
> website, read the part about the warning about contacting your credit
> card company directly.  Of course, I ignored that warning and contacted
> my credit card company immediately.  Can you believe the audacity of
> this website posting such an outright lie?  Maybe I am naive but it
> seems like this website should be shut down.  It is not like it is in
> China.  whois says that it is in New York.
> Now I can not prove that some rogue employee at Dell used my credit
> card, but it sure does look that way.  Again, I have had this card for
> less than six months.  It has never been used for an online purchase and
> Dell was the first time I actually verbally gave out the credit card
> number to someone on the phone.
> I have yet to try and Google anything but I may do so later today but
> before I do, I was wondering if anyone on the list ever had an credit
> card issues after making a purchase with Dell? 
> BTW, my computer is no longer sluggish.  I can have OpenOffice, Firefox,
> Thunderbird and VLC player all running at the same time now.   Yoohoo!
> Michael
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