[SATLUG] OT: Ratio of IT Staff to Employees
erichaugen at gmail.com
Sun Jan 13 03:23:55 CST 2008
On Jan 13, 2008 2:45 AM, Ernest De Leon <edeleonjr at gmail.com> wrote:
> I have worked in shops where the ratio was 50:1 and shops where the ratio
> was 750:1. It all depends on the size and needs of your business. I can
> tell you that any business with only 1 full time IT person better be 50 or
> less people. How many servers are you supporting?
> How many operating systems?
> How many desktops?
Approx 200 Desktops About 25 Laptops & Adding about 125 a/o 03/2009
Is your concern that you need more desktop support or more back end server
Desktop. Freeing me to focus on the server level obligations.
> Do you have a lot of backups?
All together 1TB worth, but growing by about a gig a day.
> of these things will contribute to your cause. A lot of the consulting I
> in the bay area deals with companies that are short on IT staff.
> the problem stems from the fact that the overall IT budget is too small,
> supplemental budgets (outside contractor pay or legal counsel for example)
> often come out of a different 'pool' of money. Sometimes, this the only
> flexibility and IT manager has, and they hire consultants. Being that you
> are a multi-site business, I would say that you should at least have 2-3
> full time staff to allow for travel to remote sites. Furthermore, you
> should have dedicated front end support for the desktops and dedicated
> end support for the servers. It doesn't hurt to have consultants handle
> of the new projects (that's mainly what I do) so long as the knowledge
> transfer thorough and written into the contract. This frees up admins to
> work on day to day functions while the consultants handle the rest.
> IT managers hire consultants that are well versed in the areas that the
> projects will be in. This allows the project to be completed faster and
> takes up less internal man hours. To give you a fair assessment of how
> staff your organization should have, I would need to know the answers to
> above questions. Some additional answers that would be helpful are: Are
> you using active directory?
are you supporting virtualization (e.g. VMWare)?
We got VMWare ESX server and a ballsy Dell 2900 with 16GB ram. Consultant
decided to kill the project.
> What additional technologies are you using (i.e. SAN/NAS, Switched
> Fibre, iSCSI,)?
A SAN would have been part of the above project but we do have 2 NASs
primarily used as a D2D backup, all buildings are connected by fiber, 3 T1s,
we handle the entire VOIP phone system (about 280 decives), about 32
> What management software do you have in place (i.e. SCOM,
None. What would you recommend?
> Are you supporting a large infrastructure of any kind (be it web
> server farm, DB farm, etc.)?
> Do you actively support or interact with
If you mean software vendor developers, yes, to a small extent.
> What type of maintenance agreements do you have in place on
> your hardware, or are you responsible for replacing parts, etc.?
Dell. 4hr on servers & NBD for workstations
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