[SATLUG] OT: Ratio of IT Staff to Employees
alesmerises at satx.rr.com
Sun Jan 13 11:30:44 CST 2008
I work for a somewhat large international aerospace company with a few
dozen locations around the world. Some are small service centers with
only a handful of people (& therefore no on-site IT support for them),
and a few others (like here in S.A.) have several hundred with a small
dedicated IT staff. There is also a central software development team
to support our enterprise-wide internally developed & maintained
production data collection & management system (for parts & labor hour
tracking, inventory management, billing, etc.).
Our S.A. operation has between 700 & 750 full-time people, but not
everyone has PCs and/or phones (the IT people also do phone system
support). I would estimate we have around 300-350 PCs & laptops, and a
comparable number of phones. The bulk of the workforce is in one
building, with about 2 dozen in a separate building about 1/4 mile
away. To support this plant, we have 3 full-time IT people to cover the
servers (which to us is a "mission-critical resource") and the daily
user PC support. Everything is Windows-based, but they do have some
automated system monitoring software in place, and it appears that all 3
people are cross-trained to support either servers or PCs/laptops
(although I'm sure the level of knowledge between them varies).
I really can't give you detailed specifics since I don't work in that
department, but as least you can get an idea of the workload per person.
Eric Haugen wrote:
> I am trying to convince my boss that he needs to hire possibly 2-3 new IT
> staff members since the current situation is that I am the only full time IT
> person on the payroll. We have contracted with an outside IT firm for a
> guy to work on some large projects and act as the department coordinator.
> Current employee to IT ratio would make that about 140:1 This would not be
> so bad if we were all in 1 building but we have 9 building on the main
> campus and 7 remote locations.
> That being said what is the ratios in you your businesses?
> Are there any articles I can use as ammo for my argument to hire some more
> So far I have come up with these
> Thanks for your help,
> Eric Haugen
More information about the SATLUG