[SATLUG] OT - AT&T - DSL and Uverse

Andrew Pickens wg5o at sbcglobal.net
Sun Nov 16 19:26:35 CST 2008


Call 1-866-294-3461 and the guy who answers will check your line up to 
the modem.  At least, that is what he claimed, recently.

Andy Pickens

scs at worldlinkisp.com wrote:
> My son had ATT DSL (w/o ATT phone service), it worked fine until it quit.  I went
> in and checked out his equipment and found nothing wrong.  Had him obtain and try
> a different modem without success, told him to tell them it was their problem.
>
> Finally after three weeks ATT finally sent a tech to his house and determined there
> was a line problem (break) in the alley.  Another two weeks and they had not fixed
> it after many more calls. 
>
> He told them to stuff-it and to credit him for billing.
>
> This may be an isolated incident, however, it doesn't speak well of their support.
>
> Have experienced similar problems, although not as prolonged, getting support from
> Embarq DSL in Humble, in  one incident, someone had disconnected it at their mainframe.
>
>
>
>
>   


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