[SATLUG] ticket-tracking and linux

Todd W. Bucy r3d91ll at grandecom.net
Tue Sep 7 11:20:39 CDT 2010


On Tue, 2010-09-07 at 11:14 -0500, Borries Demeler wrote: 
> > 
> > Hey all,
> > 
> > I am starting my internship today at eyevirtual (eyevirtual.com) and
> > have been asked to do some research on ticket tracking systems.  The
> > guys here are very interested in open-source/Linux alternative.
> > Currently I am looking at Ubersmith, Cerberus, Kaykao.  Anyone have any
> > experience with ticket-tracking and linux?  Anyone have a system that
> > they love or hate?
> > 
> > Thanks in advance
> > 
> > Todd
> 
> Depends on what kind of tickets you want to track. 
> I like TRAC for tracking software development. http://trac.edgewall.org/
> 
> -b.
yes i guess I should have been more specific,  We are looking at a
customer ticket tracking system for our clients.  TRAC seems to more of
software development tracking system rather then a customer ticket
tracking system.  Am I wrong? Or can TRAC be modified to use for client
tracking?

Todd



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