[SATLUG] ticket-tracking and linux

Todd W. Bucy r3d91ll at grandecom.net
Tue Sep 7 11:24:29 CDT 2010


On Tue, 2010-09-07 at 11:20 -0500, Todd W. Bucy wrote: 
> On Tue, 2010-09-07 at 11:14 -0500, Borries Demeler wrote: 
> > > 
> > > Hey all,
> > > 
> > > I am starting my internship today at eyevirtual (eyevirtual.com) and
> > > have been asked to do some research on ticket tracking systems.  The
> > > guys here are very interested in open-source/Linux alternative.
> > > Currently I am looking at Ubersmith, Cerberus, Kaykao.  Anyone have any
> > > experience with ticket-tracking and linux?  Anyone have a system that
> > > they love or hate?
> > > 
> > > Thanks in advance
> > > 
> > > Todd
> > 
> > Depends on what kind of tickets you want to track. 
> > I like TRAC for tracking software development. http://trac.edgewall.org/
> > 
> > -b.
> yes i guess I should have been more specific,  We are looking at a
> customer ticket tracking system for our clients.  TRAC seems to more of
> software development tracking system rather then a customer ticket
> tracking system.  Am I wrong? Or can TRAC be modified to use for client
> tracking?
> 
> Todd
> 
Think more of a help desk ticket-tracking rather then software
development ticket-tracking.
Todd



More information about the SATLUG mailing list