[SATLUG] ticket-tracking and linux

Bruce Dubbs bruce.dubbs at gmail.com
Tue Sep 7 11:40:20 CDT 2010


Todd W. Bucy wrote:
> On Tue, 2010-09-07 at 11:20 -0500, Todd W. Bucy wrote: 
>> On Tue, 2010-09-07 at 11:14 -0500, Borries Demeler wrote: 
>>>> Hey all,
>>>>
>>>> I am starting my internship today at eyevirtual (eyevirtual.com) and
>>>> have been asked to do some research on ticket tracking systems.  The
>>>> guys here are very interested in open-source/Linux alternative.
>>>> Currently I am looking at Ubersmith, Cerberus, Kaykao.  Anyone have any
>>>> experience with ticket-tracking and linux?  Anyone have a system that
>>>> they love or hate?
>>>>
>>>> Thanks in advance
>>>>
>>>> Todd
>>> Depends on what kind of tickets you want to track. 
>>> I like TRAC for tracking software development. http://trac.edgewall.org/
>>>
>>> -b.
>> yes i guess I should have been more specific,  We are looking at a
>> customer ticket tracking system for our clients.  TRAC seems to more of
>> software development tracking system rather then a customer ticket
>> tracking system.  Am I wrong? Or can TRAC be modified to use for client
>> tracking?
>>
>> Todd
>>
> Think more of a help desk ticket-tracking rather then software
> development ticket-tracking.

Does the customer see it?  If not, I'm afraid that I don't see the 
difference.  What features are you looking for?

   -- Bruce


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