[SATLUG] ticket-tracking and linux

Todd W. Bucy r3d91ll at grandecom.net
Tue Sep 7 11:56:29 CDT 2010


On Tue, 2010-09-07 at 11:40 -0500, Bruce Dubbs wrote: 
> Todd W. Bucy wrote:
> > On Tue, 2010-09-07 at 11:20 -0500, Todd W. Bucy wrote: 
> >> On Tue, 2010-09-07 at 11:14 -0500, Borries Demeler wrote: 
> >>>> Hey all,
> >>>>
> >>>> I am starting my internship today at eyevirtual (eyevirtual.com) and
> >>>> have been asked to do some research on ticket tracking systems.  The
> >>>> guys here are very interested in open-source/Linux alternative.
> >>>> Currently I am looking at Ubersmith, Cerberus, Kaykao.  Anyone have any
> >>>> experience with ticket-tracking and linux?  Anyone have a system that
> >>>> they love or hate?
> >>>>
> >>>> Thanks in advance
> >>>>
> >>>> Todd
> >>> Depends on what kind of tickets you want to track. 
> >>> I like TRAC for tracking software development. http://trac.edgewall.org/
> >>>
> >>> -b.
> >> yes i guess I should have been more specific,  We are looking at a
> >> customer ticket tracking system for our clients.  TRAC seems to more of
> >> software development tracking system rather then a customer ticket
> >> tracking system.  Am I wrong? Or can TRAC be modified to use for client
> >> tracking?
> >>
> >> Todd
> >>
> > Think more of a help desk ticket-tracking rather then software
> > development ticket-tracking.
> 
> Does the customer see it?  If not, I'm afraid that I don't see the 
> difference.  What features are you looking for?
> 
>    -- Bruce
We need to be able to track the following for customer billing and
tracking purposes:

client bandwidth usage
billable hours for client setup and maintenance
email, irc, and voip integration
a client web portal for help desk support.

these are the four main features we are looking for.

Todd



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