[SATLUG] ticket-tracking and linux

Thomas Weeks tweeksjunk2 at theweeks.org
Wed Sep 15 22:09:09 CDT 2010


On Tuesday 07 September 2010 13:27:37 David Kowis wrote:
> > We need to be able to track the following for customer billing and
> > tracking purposes:
> > 
> > client bandwidth usage
> > billable hours for client setup and maintenance
> > email, irc, and voip integration
> > a client web portal for help desk support.

> I'm partial to Redmine. http://www.redmine.org/ I've set it up for a
> couple projects now.
... 
> There is also RT: http://bestpractical.com/rt/
> It's a mass of perl though, and so I'm not a big fan of it. But, I
> haven't ever used it either.

Redmine, bugzilla, gforge, trac.. are all more dev trouble ticket based 
systems and wikis.

The only one listed there that's a real customer ticketing system is RT.

We use all the said systems above at Rackspace.. and RT is the most close to 
what you're looking for.

Tweeks


More information about the SATLUG mailing list