[SATLUG] ticket-tracking and linux

Thomas Weeks tweeksjunk2 at theweeks.org
Wed Sep 15 22:09:09 CDT 2010

On Tuesday 07 September 2010 13:27:37 David Kowis wrote:
> > We need to be able to track the following for customer billing and
> > tracking purposes:
> > 
> > client bandwidth usage
> > billable hours for client setup and maintenance
> > email, irc, and voip integration
> > a client web portal for help desk support.

> I'm partial to Redmine. http://www.redmine.org/ I've set it up for a
> couple projects now.
> There is also RT: http://bestpractical.com/rt/
> It's a mass of perl though, and so I'm not a big fan of it. But, I
> haven't ever used it either.

Redmine, bugzilla, gforge, trac.. are all more dev trouble ticket based 
systems and wikis.

The only one listed there that's a real customer ticketing system is RT.

We use all the said systems above at Rackspace.. and RT is the most close to 
what you're looking for.


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