[SATLUG] ticket-tracking and linux
tweeksjunk2 at theweeks.org
Wed Sep 15 22:09:09 CDT 2010
On Tuesday 07 September 2010 13:27:37 David Kowis wrote:
> > We need to be able to track the following for customer billing and
> > tracking purposes:
> > client bandwidth usage
> > billable hours for client setup and maintenance
> > email, irc, and voip integration
> > a client web portal for help desk support.
> I'm partial to Redmine. http://www.redmine.org/ I've set it up for a
> couple projects now.
> There is also RT: http://bestpractical.com/rt/
> It's a mass of perl though, and so I'm not a big fan of it. But, I
> haven't ever used it either.
Redmine, bugzilla, gforge, trac.. are all more dev trouble ticket based
systems and wikis.
The only one listed there that's a real customer ticketing system is RT.
We use all the said systems above at Rackspace.. and RT is the most close to
what you're looking for.
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