[SATLUG] ticket-tracking and linux

Todd W. Bucy r3d91ll at grandecom.net
Thu Sep 16 08:29:13 CDT 2010


On Wed, 2010-09-15 at 22:09 -0500, Thomas Weeks wrote: 
> On Tuesday 07 September 2010 13:27:37 David Kowis wrote:
> > > We need to be able to track the following for customer billing and
> > > tracking purposes:
> > > 
> > > client bandwidth usage
> > > billable hours for client setup and maintenance
> > > email, irc, and voip integration
> > > a client web portal for help desk support.
> 
> > I'm partial to Redmine. http://www.redmine.org/ I've set it up for a
> > couple projects now.
> ... 
> > There is also RT: http://bestpractical.com/rt/
> > It's a mass of perl though, and so I'm not a big fan of it. But, I
> > haven't ever used it either.
> 
> Redmine, bugzilla, gforge, trac.. are all more dev trouble ticket based 
> systems and wikis.
> 
> The only one listed there that's a real customer ticketing system is RT.
> 
> We use all the said systems above at Rackspace.. and RT is the most close to 
> what you're looking for.
> 
> Tweeks

We have decided to go with ubersmith.  As it had bandwidth monitoring,
power consumption monitoring, ticket tracking, and also integrates with
our finance software.  It was the only option out there that offered all
of these features into an integrated package.

Todd



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