[SATLUG] ISP for Small Business with Linux

mark mark at kandm-solutions.com
Thu Mar 17 18:38:53 CDT 2011

I remember that now, I think I used a Windows laptop to run through
their little thingy. After its done though you can use whatever system
you like.

On Thu, 2011-03-17 at 17:26 -0500, Robert Pearson wrote:
> On Thu, Mar 17, 2011 at 4:57 PM, Liz Hare <doggene at earthlink.net> wrote:
> > Hi Borries,
> >
> > Thanks so much for your quick response.
> >
> >> I am using Time Warner cable and my cable modem supports DHCP - I don't
> >> need
> >> Time Warner to support Linux in order to use it. What specifically do you
> >> need from ATT that is only available under Windows? It would seem their
> >> service would be similar, i.e., supporting DHCP on a cable or DSL modem.
> >
> > Well, I'm using GRML and it's not detecting anything. I've tried using all
> > the tools like grml-network, and I'm not able to get connected. I contacted
> > tech support at AT&T and they wouldn't talk to me at all about "unsupported
> > hardware" and suggested that I contact some affiliated company that would
> > charge me for tech support. I was really hoping they had some kind of
> > document with configuration information. I haven't been able to find a good
> > HOWTO or anything.
> >
> > Thanks,
> > Liz
> > --
> >
> I get this treatment every 12 months or so when I switch from AT&T to
> Time Warner or vice-versa to keep my cost down. The customer support
> is equally bad on either. Time Warner was really bad in the last
> transition. Several just hung up on me. A couple of them did recommend
> I call Linksys Support which is not free.
> What I have to do is remember the process to enable my Linksys router
> on each service, DSL or Cable modem. This is why I keep my old service
> active until I make the switch. I usually have to go out on the
> Internet and find a "go-by". These "go-bys" are also disappearing as
> the old-timers fade away. Apparently most people have one instance of
> Microsoft Windows somewhere to use to set up the account.
> AT&T uses the PPPOE protocol but you have to have the account setup at
> AT&T so you can get the user name and password or use Microsoft
> Windows and the AT&T software. Finding a friendly Customer Service rep
> who will set up the account for you is difficult. You have to get an
> "old-timer". They deliberately don't train the new people to know how
> to do that.
> For Time Warner it is different. You have to go into the router and
> set up a MAC address for Time Warner to connect to.
> I found this by Google search the last time. They (whoever they are)
> claim it is also on the Linksys site.
> In both cases I have to know how to get into my Linksys router from my
> network and then either have the AT&T user name and password for my
> PPPOE account or know how to set a MAC address that works for my
> Linksys router and the Time Warner ISP service.
> The third alternative is what they really want you to do. Buy one of
> their routers. They do support those.
> Once the AT&T account is set up you are up and running. The Time
> Warner MAC address would be set for you in their router or else they
> will help you with that if you are on a Windows PC.

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