[SATLUG] Time Warner Cable

MKDavis Jr gtmo321 at earthlink.net
Tue May 17 14:21:53 CDT 2011


OT
Is there  anyone else out there who is paying a princely sum and don't a 
want digital box..so much for cable deregulation and "more 
competition".  I received this from  Time Warner cable when I noticed 
that the c-span channels went missing:
Dear Mr. Davis Jr,

Thank you for contacting Time Warner Cable Email Support.  At the end of 
this email, you will be
given the option of taking a brief survey.

I understand you are upset as you are no longer getting access to the 
C-Span channels.

I understand your concern and sincerely apologize for the inconvenience 
this has caused. I will
certainly provide you with the necessary information.

I have checked the channel lineup of your area and can see that the 
C-Span channels have been moved
to the Digital cable package. In order to access these channels, you 
need to have a digital cable
box. Please click on the following link to view the channel lineup of 
your area:
http://www.timewarnercable.com/texas/support/clu/clu.ashx?ChannelFilter=All&CLUID=388&Zip=78240&Sort
ByPackage=true 
<http://www.timewarnercable.com/texas/support/clu/clu.ashx?ChannelFilter=All&CLUID=388&Zip=78240&Sort%0AByPackage=true>

In this case, I request you to contact our local office at 210.244.0500 
<tel:210.244.0500> / 800.255.0501 <tel:800.255.0501> (Working
hours - 24/7) to check if there is any special offer available on the 
digital cable box. Our local
office representatives are I would like to direct you to our sales team 
at 800-418-8848 <tel:800-418-8848> or
512-485-5555 <tel:512-485-5555>, which is specially equipped to provide 
the information you are looking for and the
latest updates specific to your area.

If you have any other query or concern, please contact us back and we 
will be more than happy to
assist you.

Thank you.

If you have any further questions, please respond to this email or 
contact our Live Chat at the
following link:

http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=11 
<http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=11>

Customer support is available 24x7.

We value your opinion and want your feedback!  Please click on the link 
below to receive a brief
survey:http://www.twcurl.com/csat/SurveyFormEng.asp?AID=37927&LOC=2&KanaID=916826&DIV=Texas-SanAnton 
<http://www.twcurl.com/csat/SurveyFormEng.asp?AID=37927&LOC=2&KanaID=916826&DIV=Texas-SanAnton>
io

Sincerely,
Vivian Jordan"

If anyone is so incline, I sincerely request you submit your pinion and 
feedbac.

Be Well

Mike



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