[SATLUG] gvtc ssl connections

mark mark at kandm-solutions.com
Sun Jan 15 19:26:00 CST 2012

Yeah, I have applied for several positions with them. Most of their
positions aside from the technical support are a little above my
experience level. It's been hard trying to get into a position I feel
suites my skills. Most of the positions I see are either way below (in
my opinion) or way above my experience level. I'd take a lower level
position to get my foot in the door but unfortunately I have some
background issues from 2004 that have been making it really difficult
for me to get in anywhere. I'm at the point now where I'd probably take
a job from Altex or Best Buy. Pretty sad for someone with an Associates
Degree in Network Administration and the three base Comptia certs who
has built a network logging server which receives logs through a one way
network cable and a Samba PDC which served network logins to Windows 7
and Fedora 14 clients with roaming profiles, network home directories,
disk quotas and public html dirs in their home directories(running
SELINUX on the PDC server and Fedora clients).

On Sun, 2012-01-15 at 15:27 -0600, Greg Swift wrote:
> On Sun, Jan 15, 2012 at 08:06, Nathan Oxhandler <nathan at gvtc.com> wrote:
> > Please be aware that GVTC does no do it's own internet, they contracted it
> > out.  They are on the second company to run it for them.  The current one
> > is: synacor.com  They also do the 'Technical Support'.
> >
> > I have had several problems with them over the last 12 months, and they DO
> > NOT CARE.  If any of you are GVTC members, we may have to take the problem
> > up with the Board at the next annual meeting.  Talking to people at the
> > GVTC Headquarters on 3159 does no good.
> >
> > If you use Linux they blame it on that.  If you do not use IE they blame
> > it on that.  Their problem is I have a Windows 7 machine with IE and all
> > updates right next to my Linux machine and it has the same problems.
> >
> > If you go to the mygvtc.com 'home page', "Log In', anyone can sign up for
> > a GVTC e-mail address even though we are supposed to be a COOP where you
> > have to become a paid member and pay a monthly fee for your internet to get
> > an e-mail account.
> >
> >
> As a current member and former employee I'm going to agree that as a member
> on of the most important things people forget is that you have a valid
> voice.  You vote on the board, and have a right to speak up.  Plus GVTC
> employees are there to take care of you.  That being said, you are better
> off being properly informed before you go give them a piece of your mind at
> the meeting as inaccurate facts will hurt your credibility in the
> discussion.  But if you can bring a good discussion to the table at the
> meeting I strongly encourage it.  And if you don't like your response, use
> your power to vote (and even run for the board).
> GVTC owns its own internet, I know because I built most of it.  The 24x7
> technical support staff has always been outsourced. I quit when they
> decided to outsource their email services.  They have been through two
> e-mail providers since I left, I believe.  I'm pretty sure that their
> outsource technical support is still ISPN, which is not synacor.com (I
> guess that is just their e-mail/hosting provider now).
> The employees at GVTC do care about your service (and the support staff I
> worked with at ISPN back in the day was pretty good... but things to change
> over time and I can't speak to that now).  I worked in the trenches with
> them for the better part of a decade providing service above and beyond
> what you will get from TWC or AT&T (having been a customer of all 3).  And
> while its been a few years since I quit, most of the people I worked with
> are still there.  They are competent and care about doing a good job,
> however they do tend to be over worked (I worked 10+h days regularly for
> years.)  Customers are going to be unhappy, and sadly, the squeaky wheel
> usually gets the most grease.
> That being said, I believe they are currently looking for several positions
> in the network and system areas as is evident from their open job postings (
> http://gvtc.com/careers/).  So one of the best ways to address your
> concerns would be to fix them yourself by applying for one of the positions
> ;) (seems like something Linux people should be used to).
> As far as anyone being able to sign up for GVTC e-mail, did you click the
> "Register" link?  It takes you to http://www.gvtc.com/contactus/index.php,
> a Contact page, not an open registration page.
> As a Linux user I can sympathize with the irritation of technical support
> staff not grasping that kind of scenario, but you as a Linux user should
> also know that that is a cold fact of reality (heck, HP's enterprise
> support services has the same problem, and they sell you lInux!).  If you
> have a Windows 7 box w/ IE handy to do the troubleshooting, then do it
> there and hold them to it, but don't expect something that doesn't exist
> (proper support from anyone but a linux company for a linux system).
> -greg

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