[SATLUG] gvtc ssl connections

Greg Swift gregswift at gmail.com
Sun Jan 15 22:23:54 CST 2012

that is unfortunate mark, sorry to hear that.

On Sun, Jan 15, 2012 at 19:26, mark <mark at kandm-solutions.com> wrote:

> Yeah, I have applied for several positions with them. Most of their
> positions aside from the technical support are a little above my
> experience level. It's been hard trying to get into a position I feel
> suites my skills. Most of the positions I see are either way below (in
> my opinion) or way above my experience level. I'd take a lower level
> position to get my foot in the door but unfortunately I have some
> background issues from 2004 that have been making it really difficult
> for me to get in anywhere. I'm at the point now where I'd probably take
> a job from Altex or Best Buy. Pretty sad for someone with an Associates
> Degree in Network Administration and the three base Comptia certs who
> has built a network logging server which receives logs through a one way
> network cable and a Samba PDC which served network logins to Windows 7
> and Fedora 14 clients with roaming profiles, network home directories,
> disk quotas and public html dirs in their home directories(running
> SELINUX on the PDC server and Fedora clients).
> On Sun, 2012-01-15 at 15:27 -0600, Greg Swift wrote:
> > On Sun, Jan 15, 2012 at 08:06, Nathan Oxhandler <nathan at gvtc.com> wrote:
> >
> > > Please be aware that GVTC does no do it's own internet, they
> contracted it
> > > out.  They are on the second company to run it for them.  The current
> one
> > > is: synacor.com  They also do the 'Technical Support'.
> > >
> > > I have had several problems with them over the last 12 months, and
> they DO
> > > NOT CARE.  If any of you are GVTC members, we may have to take the
> problem
> > > up with the Board at the next annual meeting.  Talking to people at the
> > > GVTC Headquarters on 3159 does no good.
> > >
> > > If you use Linux they blame it on that.  If you do not use IE they
> blame
> > > it on that.  Their problem is I have a Windows 7 machine with IE and
> all
> > > updates right next to my Linux machine and it has the same problems.
> > >
> > > If you go to the mygvtc.com 'home page', "Log In', anyone can sign up
> for
> > > a GVTC e-mail address even though we are supposed to be a COOP where
> you
> > > have to become a paid member and pay a monthly fee for your internet
> to get
> > > an e-mail account.
> > >
> > >
> > As a current member and former employee I'm going to agree that as a
> member
> > on of the most important things people forget is that you have a valid
> > voice.  You vote on the board, and have a right to speak up.  Plus GVTC
> > employees are there to take care of you.  That being said, you are better
> > off being properly informed before you go give them a piece of your mind
> at
> > the meeting as inaccurate facts will hurt your credibility in the
> > discussion.  But if you can bring a good discussion to the table at the
> > meeting I strongly encourage it.  And if you don't like your response,
> use
> > your power to vote (and even run for the board).
> >
> > GVTC owns its own internet, I know because I built most of it.  The 24x7
> > technical support staff has always been outsourced. I quit when they
> > decided to outsource their email services.  They have been through two
> > e-mail providers since I left, I believe.  I'm pretty sure that their
> > outsource technical support is still ISPN, which is not synacor.com (I
> > guess that is just their e-mail/hosting provider now).
> >
> > The employees at GVTC do care about your service (and the support staff I
> > worked with at ISPN back in the day was pretty good... but things to
> change
> > over time and I can't speak to that now).  I worked in the trenches with
> > them for the better part of a decade providing service above and beyond
> > what you will get from TWC or AT&T (having been a customer of all 3).
>  And
> > while its been a few years since I quit, most of the people I worked with
> > are still there.  They are competent and care about doing a good job,
> > however they do tend to be over worked (I worked 10+h days regularly for
> > years.)  Customers are going to be unhappy, and sadly, the squeaky wheel
> > usually gets the most grease.
> >
> > That being said, I believe they are currently looking for several
> positions
> > in the network and system areas as is evident from their open job
> postings (
> > http://gvtc.com/careers/).  So one of the best ways to address your
> > concerns would be to fix them yourself by applying for one of the
> positions
> > ;) (seems like something Linux people should be used to).
> >
> > As far as anyone being able to sign up for GVTC e-mail, did you click the
> > "Register" link?  It takes you to
> http://www.gvtc.com/contactus/index.php,
> > a Contact page, not an open registration page.
> >
> > As a Linux user I can sympathize with the irritation of technical support
> > staff not grasping that kind of scenario, but you as a Linux user should
> > also know that that is a cold fact of reality (heck, HP's enterprise
> > support services has the same problem, and they sell you lInux!).  If you
> > have a Windows 7 box w/ IE handy to do the troubleshooting, then do it
> > there and hold them to it, but don't expect something that doesn't exist
> > (proper support from anyone but a linux company for a linux system).
> >
> > -greg
> --
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